Hi Miguel,

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1. Reinstall Bluetooth Driver Windows 10

CLiPtec USB Bluetooth Dongle Ver. 4.0 + EDR RZB939. CLiPtec USB Bluetooth Dongle Ver 4.0 + EDR RZB939 is a simple solution to enable your computer to communicate with Bluetooth enabled devices such as Mobile Phones, Printers, Bluetooth Headsets and Bluetooth Speakers.

Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.

• Have you connected to a different USB port? What is the status?

• Are you able to use a different USB device in your system?

As a work around, I suggest you to download and install the latest drivers from the manufacturer website and check if it resolves the issue.

If the issue persists, check with the manufacturer customer support and check if it helps.

Please keep us posted on the issue. We will be happy to assist you.

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Hi Aswin,

http://www.cliptec.com/gadget/bluetooth/21-gadget/bluetooth/35-rzb828

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Hi Miguel,

Thank you for updating us. Let me help you.

As a work around, I suggest you to run the following troubleshooting steps and check if it resolves the issue.

Hardware Troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Printer. Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons

• Click on troubleshooting and click on the view all option on the left panel

• Run the Hardware and devices.

Check if it helps.

Reinstall Bluetooth Driver Windows 10

And also try connecting the dongle in a different system (If possible) and check if it detecting or not.

Please reply with the details and updated status of the issue. We will be happy to assist you accordingly.

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